Terms and Conditions

TERMS AND CONDITIONS AGREEMENT OF SALE

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set out below. Your use of this site or purchase from MCoBeauty Pty Limited indicates your acceptance of these terms and conditions.

MCoBeauty Pty Limited reserves the right to make changes to this website and these terms and conditions at any time without any prior notice.

MCoBeauty Pty Limited is the service provider; it is also referred to as "MCoBeauty", "us" and "we".

The customer is the person or organisation who purchases or seeks services from MCoBeauty; it is also referred to as "you".

PLACING ORDERS

All orders placed are subject to confirmation and acceptance by MCoBeauty Pty Limited.

MCoBeauty Pty Limited may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to MCoBeauty, which must be received within seven days of the price increase notification.

To minimise errors and improve efficiency, orders should be placed using our online ordering system whenever possible. Other forms of ordering are accepted only if our online ordering system is malfunctioning or you have difficulty using it. Other ordering methods include emailing our sales or submitting the order by fax. Unfortunately, we do not accept phone orders. For some organisations where a purchase order is necessary, we still encourage the orders to be placed online and followed by a summarised purchase order.

Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations may be communicated by email or fax.

PAYMENT

For online orders, accepted payments include credit cards (Visa/ Master card/Bankcard ONLY)


The title of the goods supplied does not pass to the customer from MCoBeauty until the full amount is paid to MCoBeauty Pty Limited.

AFTERPAY

Split your purchase into 4 instalments: You'll pay your first instalment at the time of purchase, and the remainder every fortnight

Pay nothing extra when you pay on time: With interest-free payments, the only fees are for late payments. We'll email your payment schedule and send notifications so there are no surprises.

Enjoy instant approval and shipment: You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose. 

Terms & Conditions

SHIPPING

The flat rate shipping cost Australia-wide is $10.00 per order. Discount and coupon codes do not apply to shipping costs. 

Estimated shipping times:

Shipping times are currently extended due to Covid-19 and flooding in Australia

Australia: 3-5 business days
New Zealand: 5-10 business days
United States: 5-10 business days
United Kingdom: 5-10 business days

Please refer to this page for any further information regarding domestic shipping times.

We do not ship to PO Boxes.

We do not ship to third party addresses unless that address is known and can be verified by MCoBeauty.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. MCoBeauty will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. In the event that the customer is not at the delivery address when the carrier arrive, the carrier will deliver your order to your local post office. It is important that customers retrieve these orders immediately, if your order is not retrieved and is returned back to MCoBeauty, the cost for re-delivery attempts will be passed onto the customer. If re-delivery attempts are unsuccessful more than once, MCoBeauty will not process a refund. 

When your order is shipped you will be sent an email confirmation which will include an order number that can be used when inquiring about your order.

RETURNS AND REFUNDS

We do not offer refunds or exchanges due to change of mind, so please select your products carefully. 

If you have purchased our makeup or hair accessories, we do not offer a refund if you have changed your mind or experienced a reaction. 

If you have purchased items(s) from our skincare range, we do not offer a refund if you have changed your mind, however we offer a 30 day return (from the day of purchasing) if the product is faulty or if you have experienced a reaction. 

If you believe you have experienced a reaction to our skincare range, in order to claim a refund you must visually document your experience with before & after photos and send these images to info@mcobeauty.com.au for assessment. 

Please note, we are only able to offer refunds for purchases made at MCoBeauty.com. If you purchased product(s) from one of our retail partners, such as Woolworths or Big W, the refund must be processed directly by the retailer. 

There will be no store credit given on order price difference or due to price drops. Please select your purchase carefully when you place your order.

Returned goods must be in their original condition and include all the original packaging.

Shipping and handling cost are not refundable. This return for refund policy is not applicable for change of mind, incorrect selection of colour and lack of expertise for use of the product.

Any incorrect, missing or damaged items received must be reported to MCoBeauty within 24 hours of you receiving the delivery. This can only be done by email. Please contact our customer service team at info@mcobeauty.com.au.

If the items received are not what was ordered, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the items as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Please note MCoBeauty does not price match any other businesses that supply our products (including any online marketplaces, retailers or retail suppliers) with the exception of the full shade range of foundation, concealers and BB creams during some promotional periods. Customers can contact info@mcobeauty.com to find out more information on price match redemption. 

MCoBeauty owns the title of any extra goods shipped with your order that have been dispatched in error.

WARRANTY CLAIM

All goods sold by MCoBeauty come with a warranty to be free from any defects or faults. This warranty is not transferable.

Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.

Warranty only covers the item(s) sold by MCoBeauty.

A large percentage of returned goods are found to be not faulty. If the returned goods are determined by MCoBeauty to not be faulty, then all returning shipping fees will be worn by the customer. We will seek permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. MCoBeauty also reserves the right to charge the labour cost for examining these goods where no fault was found.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.

Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.

The customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to MCoBeauty. MCoBeauty is not responsible for any parcel missing in transit, on its return back to MCoBeauty.

Products sold by unauthorised dealers are non-returnable and are not covered by the manufacturer’s warranty. 

Authorised sellers include those listed on our Stockists page

DISCLAIMER

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purposes only. The actual products are often not identical to the images.

Please note that our review team will update the product reviews on a regular basis, from time to time there may be a lag in reviews being published. Reviews are updated and rotated on a regular basis to provide fair exposure of positive and negative experiences with our products.

MCoBeauty Pty Limited ABN 51 631 344 780

What makes MCoBeauty's XtendLash Tubular Mascara a best-selling mascara?

MCoBeauty obtains sales data via Quantium Data. MCoBeauty's XtendLash Tubular Mascara is quoted as the number one selling mascara 6 weeks running from 8/12/21-18/1/22 in Woolworths nationally as represented by Quantium Data. On mcobeauty.com we sold 1 unit every 20 seconds in April & May.

TERMS AND CONDITIONS  —  PROMOTIONS

In the unlikely event that there is a malfunction with the site promo codes, MCoBeauty will honour the intended promotion which is disclosed in our creative assets.

STUDENT EDGE EXCLUSIVE OFFER: Student Edge members are eligible for 30% off online only. Shipping is not included. Promotional code cannot be used in conjunction with any other offer. It can only be redeemed on full price products. Excludes Sale. MCoBeauty reserves the right to cease any promotion at any time without notice.

15% OFF WELCOME OFFER: This offer is only available on mcobeauty.com.au for a limited time only. Enter code provided at checkout to receive 15% off your first purchase. Not redeemable for cash.Shipping not included. It cannot be used in conjunction with any other offer or promotional code. Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

40% off sitewide for 48 hours and a free Champagne Highlight & Glow Beauty Wand for the first 300 orders placed.

This sale starts at 08:30 pm on the 17/10/22 (AEST). 40% discount applied at checkout, does not apply to bundles and fridges. This offer is only available on mcobeauty.com Available to AU and International customers, a free Chmpagne Highlight & Glow Beauty Wand will be included in each of the first 300 orders placed on mcobeauty.com. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. Free shipping not available. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. 

 

SPOOKY40 - 40% OFF Halloween Limited Edition: 

This sale starts at  24/10/21 9:00 AM (AEST). This offer is only available on mcobeauty.com.au. Available to mcobeauty.com online customers only. Enter code (SPOOKY40) at checkout to receive 40% off our Halloween Collection only. Not redeemable for cash. No other products are included in this promotion. It cannot be used in conjunction with any other offer or promotional code (including gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

Spend $75 to receive a FREE Perfect Pout Lip Kit

This sale starts at 5:00 pm on the 31/10/22 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers, spend $75 to receive a free Perfect Pout Lip Kit and free shipping. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

WE HEART YOU - (35% off for 48 hours only and a $1000 cash prize)

This sale starts at 9:00 am on the 21/11/22 (AEST). This offer is only available on mcobeauty.com Available to AU customers only, enter discount code HEART35 at checkout to receive 35% off your order. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. Free shipping not available. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. One order will be picked at random to receive a gold heart chocolate, this order will be the winner of the $1000 cash prize. MCoBeauty reserve the right to cease any promotion at any time without notice. 

 

Spend $85 to receive a FREE Mega Festive Beauty Kit

This sale starts at 9:00 am on the 05/12/22 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers, spend $85 to receive a free Mega Festive Beauty Kit. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

GeorgieSV x MCoBeauty Instagram Competition

 

 

This competition starts at 9:00 am on 10/12/22 (AEDT) and ends at 9:00am on 17/12/22 (AEDT).

Individuals must follow both @MCoBeauty @GeorgieSv on Instagram to be illegible to win a prize. 1 prize per person can only be won.

This is a game of chance and winners will be drawn at random at Head Office, Unit 5/809-821 Botany Rd, Rosebery NSW 2018, 19/12/2022 at 11:00am

10 people will win a makeup prize pack in the shades of their choice, depending on stock availability. Shipping is included in the prize. Not transferrable into cash. 

There will be 1 grand prize of $1000 cash to be won. The prize amount is in Australian currency and at the current conversation rate at the time of transfer. The winner must provide valid bank and other appropriate details for bank transfer.

This competition is open worldwide. 

MCoBeauty reserve the right to cease any promotion at any time without notice. 

GIFT40 - 40%off sitewide for 40 hours

This sale starts at 9:00 am on the 13/12/22 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers. Enter code (GIFT40) at checkout to receive 40% off every product. This promotion is only available until stock lasts. Not redeemable for cash. Free shipping not available. Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

28 by Sam Wood New Year Starter Kit 

This offer starts at 9:00 am on the 22/12/22 (AEST) and ends at 9:00am on the 21/03/23 (AEST). This offer is only available on mcobeauty.com Available to AU. Enter your unique discount code at checkout to receive $50 off your order. The minimum order amount is $150. This promotion is only available until stock lasts and can only be used once per customer. Not redeemable for cash. Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

 28 By Sam Wood x MCoBeauty Instagram Competition

This competition starts at 10:00 am on 19/01/23 (AEDT) and ends at 9:00am on 26/01/23 (AEDT).

Individuals must follow both @MCoBeauty @28bysamwood on Instagram to be eligible to win a prize. 1 prize per person can only be won.
This is a game of chance and winners will be drawn at random at Head Office, Unit 5/809-821 Botany Rd, Rosebery NSW 2018, 26/01/2023 at 11:00am
10 people will win a skincare prize pack worth $75, depending on stock availability and a one-month subscription to 28 By Sam Wood.
Shipping is included in the prize. Not transferable into cash. This competition is open worldwide.
MCoBeauty reserve the right to cease any promotion at any time without notice. 

 

BOXING DAY - 30% OFF SALE ITEMS AND BUNDLES

This sale starts at 9:00 am on the 22/12/22 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers. Enter code (BOXINGDAY) at checkout to receive 30% off every product from the sale section and the bundles section. This promotion is only available until stock lasts. Not redeemable for cash. Not available in-store. MCoBeauty reserve the right to cease any promotion at any time without notice.

 

Spend $50 to receive a FREE Glow & Go Kit

This sale starts at 11:00 am on the 14/01/23 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers, spend $50 to receive a free Glow & Go Kit. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. Free shipping not available. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

 

YEAR'S SUPPLY OF SKINCARE GIVEAWAY: 

The giveaway runs from 9:00am (AEST) 20/1/23 - 12pm (AEST 27/1/23). Any customer who purchases a product from MCoBeauty.com during that time will go into the running to win a year's supply of MCoBeauty skincare. The prize includes:

- 6 x Double-Sided Makeup Wipes
- 6 x Salicylic Foaming Face Cleansers
- 6 x Gentle Vitamin C Exfoliating Scrubs
- 6 x AHA/BHA Pore Refining Exfoliating Toners
- 6 x Hydrating Hyaluronic Acid & Vitamin C Serums
- 6 x Hydrating Day & Night Face Moisturisers
- 6 x Brightening Glow Luxe Face Oil
- 6 x Everyday Foaming Face Cleanser
- 6 x Australian Pink Clay Mask

The winner will be contacted after 12pm on 27/1/23, and must accept the prize within 48 hours or they will no longer be able to redeem the prize. Should the winner fail to respond to the contact email, another winner will be drawn and this winner will have 48 hours to accept the prize. Not available in store. Not redeemable for cash. MCoBeauty reserve the right to cease any promotion at any time without notice. Available to AU customers. 

 

Spend $50 to receive a FREE Peachy Nudes Eyeshadow Palette

This sale starts at 09:00 am on the 23/01/23 (AEST). This offer is only available on mcobeauty.com Available to AU and International customers, spend $50 to receive a free Peachy Nudes Eyeshadow Palette. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and beauty fridge are not included in this promotion. Free shipping not available. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice. To redeem, user must click "add" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

JOIN THE WORLD OF MCOBEAUTY TO RECEIVE 15% OFF YOUR FIRST PURCHASE