FAQ

MCoBEAUTY PRODUCTS

If you have a specific question regarding any MCoBeauty product, we're always happy to help! Please email our customer service team at info@mcobeauty.com.au

SHIPPING AND RETURNS

For all of your shipping and returns questions, please click here.

ORDER QUESTIONS

For any issues regarding your order or general queries and comments, please include all relevant information and any pictures that may help speed up your inquiry. We will do our best to respond to your email within 72 hours. Our Customer Service team are based in Sydney, Australia and are available Monday to Friday 8.30am – 5.30pm (AEST), excluding Public Holidays.

Can I update my order?

No, once you have placed your order we are unfortunately unable to cancel or amend your order.

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you have placed your order and received an order confirmation.

Can I use multiple promo codes at checkout?

Only one promo code will work during checkout.

BILLING

What forms of payment do you accept?

We accept Visa, MasterCard, American Express credit cards or debit cards and PAYPAL. Unfortunately, we cannot accept cheques or money orders.

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

PRODUCT QUESTIONS

Are MCoBeauty products tested on animals?

Absolutely not! MCoBeauty is proudly cruelty-free. We are PETA-certified and part of PETA's Beauty Without Bunnies certification. You can find out more on PETA's website here.

Are MCoBeauty products vegan?

Yes! We are vegan-certified. 

JOIN THE WORLD OF MCOBEAUTY TO RECEIVE 15% OFF YOUR FIRST PURCHASE