SHIPPING AND RETURNS

We ship Monday - Friday, excluding NSW public holidays. Due to the high volume of orders during launches and sales, processing and shipping times may be slightly delayed. Our team are working hard to make sure you get your MCoBeauty items as soon as possible.

WHERE DOES MCOBEAUTY SHIP TO?

MCoBeauty currently ships to Australia and Worldwide (Excluding Yemen, Syria, Iran, Oman, Papua New Guinea, Qatar, United Arab Emirates, Russia, Ukraine, Israel, Palestine, Saudi Arabia and North Korea).

HOW MUCH DOES SHIPPING COST?

DOMESTIC (Australia wide)

Standard Shipping - $10.00 AUD within Australia.

Free Shipping is available when spend is above $75. However, this offer cannot be used in conjunction with any other offers and is invalid during times of promotion. 

INTERNATIONAL (Worldwide)

Flat delivery rate of $15.00 AUD Worldwide.
Please note:
  • Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country/or the country you’re shipping to. MCoBeauty recommends that you contact your local customs office for further information.
  • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
  • Unfortunately, we have no control over these charges and cannot tell you what the final cost will be, as customs policies and import duties vary widely from country to country.
  • The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
  • We will not refund any purchases that have not been accepted at Customs. By accepting these terms you agree to the above.
USA:

Orders are charged a flat delivery rate of $15.00 USD.

How long does shipping take?

DOMESTIC (Australia wide)

MCoBeauty domestic orders are delivered via Australia Post standard within 3-5 business days for all Australian metropolitan areas. Please allow for an additional 1-2 business days transit for regional areas. To ensure secure delivery, all parcels must be signed for upon receipt. If you don’t expect to be home during normal business hours, please choose a delivery address where someone will be available to sign for your parcel.

During our peak sales and promotional activity periods, some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns over the shipping timeline, please contact our customer care team.

Please refer to this page for any further information about domestic delivery times

INTERNATIONAL (Worldwide)

All MCoBeauty Orders are delivered via DHL Standard within 7-10 business days worldwide.Your parcel is shipped with DHL postal service, however when your parcel arrives into your country it is handed over to your local postal provider for delivery. Please allow for an additional 1-2 business days customs clearance to some countries.

TRACK YOUR DHL PACKAGE HERE

Please be aware DHL will only deliver to PO Boxes in Oman, Qatar, Saudi Arabia and UAE.

Please note, these times are estimated delivery times only and both domestic and international orders can be subject to delays due to weather, customs clearances or other unforeseen circumstances.

During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you.  If you have any concerns over the shipping timeline please contact our customer care team.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Likewise customers are responsible for paying any additional customs or duties charges that may be incurred on their order.

When will my order ship?

Ordering takes a few seconds. Processing at MCoBeauty HQ takes 1-2 business days (and orders placed after 9am AEST are processed the next business day). Then Australia Post or DHL will take it from there. You’ll get an email with a tracking number as soon as your package ships.

Please be advised that during sale period orders, it can take up to 3 business days to process. During our peak sales and promotional activity periods, some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns over the shipping timeline please contact our customer care team.

Where is my order?

Once your order is shipped you will receive a confirmation email from MCoBeauty which will include your Australia Post or DHL tracking number.

You can track the progress of your order through to shipment by visiting Australia Post(Australian orders) or DHL (International orders) and entering your tracking number.

If you are unable to locate your tracking number, or if you have any questions about your shipped order please reach out to the MCoBeauty customer service team at info@mcobeauty.com.au or call us on +612 8354 6700 (Monday to Friday 8.30am – 5.30pm AEST) and we will assist you with your inquiry.

During our peak sales and promotional activity periods, some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns over the shipping timeline please contact our customer care team.

I’m having problems with my tracking.

In some cases, the carrier takes 1-2 business days register your shipment status on their website. Please be patient! However, If your tracking number isn’t updating or working at all, please reach out to the MCoBeauty customer service team at info@mcobeauty.com.au

Other important information:

Discount and coupon codes do not apply to shipping costs

We do not ship to third party addresses unless that address is known and can be verified by MCoBeauty.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Likewise customers are responsible for paying any additional customs or duties charges that may be incurred on their order.

MCoBeauty will make every effort to deliver on time. However, we shall not be held liable for delayed or lost shipment.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process.

During our peak sales and promotional activity periods, some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns over the shipping timeline please contact our customer care team.

RETURNS AND REFUNDS

We do not offer refunds or exchanges due to change of mind, so please select your products carefully. 

If you have purchased our makeup or hair accessories, we do not offer a refund if you have changed your mind or experienced a reaction. 

If you have purchased items(s) from our skincare range, we do not offer a refund if you have changed your mind, however we offer a 30 day return (from the day of purchasing) if the product is faulty. If your item is faulty please email info@mcobeauty.com.au with pictures and a description of the fault and our customer service team will assess your enquiry and send a replacement item if required. This policy only applies to purchases made directly with mcobeauty.com. With relation to all items purchased from a retailer or etailer- their specific returns policies apply.

Please note, we are only able to offer refunds for purchases made at MCoBeauty.com. If you purchased product(s) from one of our retail partners, such as Woolworths or Big W, the refund must be processed directly by the retailer. 

We do not refund for change of mind, lack of expertise for use of product or differences in personal opinion. We do not exchange colours due to change of mind or customer error. Returns for refund will only be accepted if the product is faulty, received in error or differs dramatically from the description supplied by MCoBeauty.

If you believe your product is faulty, please email our customer service department immediately and include as many details as possible about the order and the issue with the goods. 

Shipping and handling costs are non-refundable. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error. We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:

Attn: Customer Service

Unit 5, 809-821 Botany Rd

Rosebery

NSW, 2018

Faulty items will undergo an inspection process by our product development team and you will be contacted within 48 hours with a resolution. If the goods are deemed faulty, we will replace or refund the product free of additional freight charges.

MCoBeauty does not take responsibility for the costs involved with returning faulty goods. However, if the goods are deemed faulty after assessment, postage costs will be refunded thereafter. Please include original postage receipt in return parcel.

Our returns policy only covers the items purchased from mcobeauty.com. We do not accept returns on overly used products or products not purchased directly from MCoBeauty. Please contact the original seller if you have any problems with goods not purchased directly from MCoBeauty.

A large percentage of returned goods are found to be not faulty. If the returned goods are determined by MCoBeauty to not be faulty, then all returning shipping fees will be worn by the customer. We will seek permission from the customer to charge additional costs to the customer’s credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. MCoBeauty also reserves the right to charge the labour cost for examining these goods where no fault was found.

If the item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

If you are granted a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your original notification that you would like to return the goods.

Refunds will only be made to the original credit/debit card used for purchase.

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging re-delivery within 14 days.

MCoBeauty owns the title of any extra goods shipped with your order that have been dispatched in error.

There will be no credit given on order price difference, due to price drops or promotions. Promotional codes cannot be applied after an order has been placed.

EXCHANGES

Please choose carefully as we do not offer exchanges for change of mind or incorrect product selection. 

MCoBeauty Pty Ltd ABN 51 631 344 780

JOIN THE WORLD OF MCOBEAUTY TO RECEIVE 15% OFF YOUR FIRST PURCHASE