Terms of Service

Terms & Conditions Agreement Of Sale

Please read them carefully.

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from MCoBeauty Pty Ltd indicates your acceptance of these terms and conditions.

MCoBeauty Pty Ltd reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

MCoBeauty Pty Ltd is the service provider; it is also referred to as "MCoBeauty", "us" and "we".

The customer is the person or organisation who purchases or seeks services from MCoBeauty Pty Ltd; it is also referred to as "you". 

Placing Orders

All orders placed are subject to confirmation and acceptance by MCoBeauty Pty Limited.

MCoBeauty Pty Limited may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to MCoBeauty, which must be received within seven days of the price increase notification.

To minimise errors and improve efficiency, orders should be placed using our online ordering system whenever possible. Other forms of ordering are accepted only if our online ordering system is malfunctioning or you have difficulty using it. Other ordering methods include emailing our sales or submitting the order by fax. Unfortunately, we do not accept phone orders. For some organisations where a purchase order is necessary, we still encourage the orders to be placed online and followed by a summarised purchase order.

Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations may be communicated by email or fax.

Payment

For online orders, accepted payments include credit cards (Visa/Master card/Bankcard ONLY)

The title of the goods supplied does not pass to the customer from MCoBeauty until the full amount is paid to MCoBeauty Pty Ltd.

Afterpay

• Split your purchase into 4 instalments: You'll pay your first instalment at the time of purchase, and the remainder every fortnight
• Pay nothing extra when you pay on time: With interest-free payments, the only fees are for late payments. We'll email your payment schedule and send notifications so there are no surprises.
• Enjoy instant approval and shipment: You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose. 

Shipping

The Flat Rate Shipping Australia-wide in $10.00 per order. Discount and coupon codes do not apply to ship costs. 

Free Shipping is available when spend is above $75. However, this offer cannot be used in conjunction with any other offers and is invalid during times of promotion. 

Estimated shipping times:

Australia: 3 - 5 business days
New Zealand: 5 - 10 business days
United States: 5 - 10 business days
United Kingdom: 5 - 10 business days

We do not ship to PO Boxes.

We do not ship to third party addresses unless that address is known and can be verified by MCoBeauty.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. MCoBeauty. will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. The cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

When your order is shipped you will be sent an E-mail confirmation which will include an order number that can be used when enquiring about your order.

Returns & Refunds

We do not offer refunds or exchanges due to change of mind, so please select your products carefully. 

If you have purchased our makeup or hair accessories, we do not offer a refund if you have changed your mind or experienced a reaction. 

If you have purchased items(s) from our skincare range, we do not offer a refund if you have changed your mind, however we offer a 30 day return (from the day of purchasing) if the product is faulty. 

Please note, we are only able to offer refunds for purchases made at MCoBeauty.com. If you purchased product(s) from one of our retail partners, such as Woolworths or Big W, the refund must be processed directly by the retailer. 

There will be no store credit given on order price difference or due to price drops. Please select your purchase carefully when you place your order.

Returned goods must be in their original condition and include all the original packaging.

Shipping and handling cost are not refundable. This return for refund policy is not applicable for change of mind, incorrect selection of colour and lack of expertise for use of the product.

Any incorrect, missing or damaged items received must be reported to MCoBeauty within 24 hours of you receiving the delivery. This can only be done by email. Please contact our customer service team at info@mcobeauty.com.au.

If the items received are not what was ordered, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the items as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Please note MCoBeauty does not price match any other businesses that supply our products (including any online marketplaces, retailers or retail suppliers) with the exception of the full shade range of foundation, concealers and BB creams during some promotional periods. Customers can contact info@mcobeauty.com to find out more information on price match redemption. 

MCoBeauty owns the title of any extra goods shipped with your order that have been dispatched in error.

Warranty Claim

All goods sold by MCoBeauty come with a warranty to be free from any defects or faults. This warranty is not transferable.

Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.

Warranty only covers the item(s) sold by MCoBeauty.

A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by MCoBeauty to not be faulty, then all returning shipping fees will be worn by the customer. We will seek permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. MCoBeauty also reserves the right to charge the labour cost for examining these goods where no fault was found.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.

Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to MCoBeauty. MCoBeauty is not responsible for any parcel missing in transit, on its return back to MCoBeauty.

Disclaimer

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purposes only. The actual products are often not identical to the images.

MCoBeauty Pty Ltd ABN 51 631 344 780

Terms & Conditions - Promotions

In the unlikely event that there is a malfunction with the site promo codes, MCoBeauty will honour the intended promotion which is disclosed in creative assets.

15% Off Welcome Offer: This offer is only available on mcobeauty.com.au for a limited time only. Enter code provided at checkout to receive 15% off your first purchase. Not redeemable for cash. Shipping not included. It cannot be used in conjunction with any other offer or promotional code. Not available in store. MCoBeauty reserve the right to cease any promotion at any time without notice.